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FAQ2019-05-20T20:07:52+00:00

FAQ

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Below are some helpful questions that we’ve answered a few times over the years. If you have a question that we haven’t answered here you can request a call back and we will speak with you soon!

Do I need to supply the tools to complete a job I scheduled?2019-04-30T20:59:09+00:00

Yes. All homeowners/businesses are required to provide QuikFix workers the tools necessary to complete the job. Students do not provide any outside tools to complete the job.

Am I allowed to accept work from QuikFix customers outside of the app?2019-04-30T20:56:01+00:00

NO. Accepting any work for QuikFix customers outside of the app will result in termination of your account.

When do I clock in and clock out of a job?2019-04-30T20:54:47+00:00

You clock in when the work begins, not when you arrive on site and clock out when the work is completed. It is that simple!

Do I need to provide my own tools for a job?2019-04-30T20:54:03+00:00

No! All homeowners are required to provide you the tools to complete any job you are scheduled to do.

When should I arrive to a job?2019-04-30T20:53:25+00:00

We recommend all workers to arrive 5 minutes early to every job if possible. Homeowners love punctuality!

Do I get rated based on my performance?2019-04-30T20:52:39+00:00

Yes! All homeowners rate you once you complete a job on a 1-5 star scale that appears on your profile.

What happens when I cancel a job?2019-04-30T20:52:00+00:00

If you cancel a job within 4-8 hours of your scheduled job time you will be penalized $5, if you cancel a job anytime within 4 hours of the start time you are penalized $10. Simple solution, do not accept jobs you are not able to complete!

Am I allowed to accept cash tips?2019-04-30T20:50:39+00:00

Yes! If you do an outstanding job and the homeowner offers you a cash tip we encourage all students to graciously accept.

When do I get paid for a job I complete?2019-04-30T20:47:24+00:00

You receive a notification once payment has been sent upon completing a review of your job in the “Completed Job” tab in your app. Payment will be sent the Friday following your job.

Can I schedule a job for multiple locations?2019-04-30T20:56:51+00:00

Yes. At checkout you will choose the location for the job. If the job requires multiple locations please choose that option and input both addresses. You may also include the addresses in the job details section.

How do I know how long a job will take?2019-04-30T02:03:10+00:00

We recommend scheduling for longer than you expect it to take so that our students are prepared.

What should I put in the job details section?2019-04-30T02:01:05+00:00

Please put as much detail as possible. Although our students are skilled and respectful we only require them to do what is listed in the details section.

How do I schedule a job?2019-04-30T01:59:52+00:00

All jobs should be requested on our website. Once a job is posted it is immediately shown to our student workforce on their mobile app. You will be notified each step of the way. If you’d like to schedule a job you can do so here.

Are my items safe?2019-04-29T03:00:41+00:00

Yes. We are insured up to $100,000 per claim.

What is the cancellation policy?2019-04-29T02:58:11+00:00

There is a $15 cancellation fee for any job cancelled less than 24 hours before it was scheduled to start.

Can I reschedule my job?2019-04-29T02:57:39+00:00

Yes, you can reschedule your job at any point.

How can I tip the student(s)?2019-04-29T02:56:52+00:00

All tips must be cash.

How does your pricing work?2019-04-29T02:44:47+00:00

All jobs are $25 per hour (per student). There is a 1 hour minimum per student and everything over an hour is charged per minute on a prorated basis.

How much notice do you need?2019-04-29T02:52:47+00:00

You may schedule a job at any point. However, to make sure you’re job will be accepted it is best to post at least 24 hours before you need help.

Are you fully insured?2019-04-29T02:54:01+00:00

Simply put, yes. We have general liability insurance up to $100,000 per claim.

How many days a week are you open?2019-04-29T02:54:41+00:00

You may schedule a job for any day.

How do I know if my job has been accepted?2019-04-29T02:55:17+00:00

You can check the status of your job at any point in the account you create upon posting a job.

Is my job guaranteed to get accepted?2019-04-29T02:55:43+00:00

We don’t guarantee that jobs will be accepted however we have only had one job not be accepted in 2 years so the odds are good!

Is the estimate the price I will pay?2019-04-29T03:01:12+00:00

No. The estimate is based on how many students you request and the time you think your job will take. You are only charged a 1 hour minimum and then for any additional time it takes.

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